Terms&Conditions

1Quotations & Pricing

• All quotations are subject to vehicle availability at the time of acceptance.
• Quotes cover transport and driver only; additional costs (e.g., waiting time, tolls, parking) may apply.
• Quotes remain valid for 7 days unless otherwise agreed.

2Bookings & Pre-Booking Policy

• All journeys must be pre-booked at least 12 hours in advance to guarantee service.
• Bookings are confirmed only once payment or deposit is received.

3Seating Capacity & Animals

• The number of passengers must not exceed the vehicle’s seating capacity; no standing passengers are permitted.
• Passengers must inform the Company at the time of booking if they intend to travel with animals.
• Only guide dogs are permitted without prior arrangement.

4Cancellation & Refund Policy

• More than 24 hours before travel: Refund available minus a £10 admin fee.
• Within 24 hours of travel or after driver dispatch: No refund will be given, unless an emergency situation occurs or the flight is cancelled within 24 hours.
• No-show: If the Customer fails to appear or make contact within the defined waiting time, the booking is treated as a no-show and no refund is given.

5Waiting Time & Parking

• Airport Transfers:
• 1 hour complimentary waiting from the flight’s actual landing time.
• 1 hour airport parking included. Additional waiting charged at £0.50 per minute plus parking fees.
• Non-Airport Pickups:
• 10 minutes complimentary waiting.
• After 15 minutes without contact, the booking is treated as a no-show.

6Airport Transfers & Meet & Greet

• Premium airport transfer services are offered for convenience, comfort, and reliability.
• Meet & Greet service includes a personal greeting inside the terminal, luggage assistance, and escort to the vehicle (available for certain bookings).
• Flight details must be provided to benefit from complimentary waiting and parking.

7Customer Conduct

• Passengers must behave respectfully and follow the driver’s instructions.
• The Company reserves the right to refuse service to anyone disruptive, threatening, or unfit to travel.
• Alcohol and prohibited substances may not be consumed or carried in the vehicle. Breach may result in termination of the journey and possible law enforcement involvement.
• Smoking and vaping are strictly prohibited.

8Cleaning & Damage Fees

• Customers are responsible for any damage or soiling beyond normal use.
• Cleaning/damage fees range from £20 to £200, depending on the severity.

9Luggage & Property

• Luggage is carried at the driver’s discretion and must fit safely in the vehicle.
• The Company accepts no liability for loss or damage of personal property.
• Lost property found will be reported and handed to the nearest police station.

10Vehicle Substitution

• The Company reserves the right to provide a substitute vehicle, including subcontracted services, if required.

11Complaints & Feedback

• Complaints must be submitted in writing within 7 days of the journey.
• The Company values customer feedback and strives for continuous improvement.

12Amendments to Terms

• The Company may update these Terms from time to time.
• Significant changes will be communicated through official channels. Continued use of services constitutes acceptance of revised Terms.

13Governing Law

• These Terms are governed by the laws of England and Wales.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14Child Safety Seats

• Child safety seats are not provided, nor are they a legal requirement for the service.
• Hirers supplying their own child seats are solely responsible for proper installation and use.
• The Company holds no liability for any issues arising from their use.

15Contact Information

For any enquiries, please contact us at:

• Email: contact@bristolminibustaxi.co.uk